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New SAP CRM Interaction Channel (WebClient) and Technology (Middleware)

New SAP CRM Interaction Channel (WebClient) and Technology (Middleware)

This is Course Based on Software Release


SAP ERP Central Component 6.0 EHP5

Now you can study at home by your self and

get certified.

The following ebooks are what you will get: Col 95

-SAPCRM - Overview of the SAP CRM solution  col 95

-CR100  - CRM Customizing Fundamentals col 95

-CR410  - CRM Interaction Center WebClient col 95

-CR500 - CRM Middleware col95

-CR580  - SAP CRM User Interface col 95


Training courses in this path demonstrate how you can transform your interaction center into a powerful and efficient profit center. Learn how SAP CRM interaction center functionality enables your agents to seamlessly handle inbound or outbound transactions with the right tools -- and provides managers with portal-based access to SAP or third-party administration, maintenance, and reporting analytics to ensure that the interaction center can operate efficiently


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