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R12 Oracle Common Application Components Fundamentals

R12 Oracle Common Application Components Fundamentals

Now you can study at home by your self and
get certified.

These set teach you everything you need to know to become an Oracle R12 Certified Professional.

The tests are based directly from the information from these books

R12 Oracle Common Application Components Fundamentals

What you will learn:

This course is intended for functional implementers of Oracle applications that use one
or more of the common application components: Resource Manager, Territory Manager,
Calendar, Tasks, Notes, Assignment Manager, Escalation Manager, Business Rules Monitor,
Interaction History, and One-to-One Fulfillment. Along with implementation tasks and
details, this course explores the functionality of these component modules, and how
they inter-relate with one another and other Oracle application modules. Through lectures,
demonstrations, and hands-on exercises, students gain a thorough understanding of how
these components serve as foundation modules for the Oracle E-Business suite. For example,
resources can be created, allocated to territories, and have work shifts assigned to them
in calendars. This enables resources to be assigned to tasks and documents, either for
standard business operations or for escalations. You can record interactions with
customers using standard or customized logging. This course shows how these operations
can be set up and performed, using the features and functionality of the common application modules.

Learn to:

Understand how resources and territories are assigned to tasks and documents
Implement the foundation application modules that contain the common application components
See how common E-Business Suite objects are defined and used

Course Objectives:

Describe how resources are defined, used, and assigned in Oracle applications
Create various types of territory, and allocate resources to the territories
Define calendars and associate work shifts and resources to calendars
Define and manage tasks
Understand how assignments are managed
Describe how escalations can be created manually or automatically
Explain how interactions with customers are logged and can be customized
Create and manage notes
Understand how fulfillment requests are created and monitored
Understand how the common components serve as foundation objects for Oracle applications

Course Topics:

Introduction to Oracle Common Application Components
List of the Common Application Components
Which Oracle Modules Contain the Common Application Components
Brief Overview of Each Common Application Component
General and Application Specific Resource Details
Roles and Role Types
Mapping Job Types to Roles
Defining Resource Groups and Group Hierarchies
Defining Dynamic Groups
Defining Teams
Defining Skill Levels
Associating Resources with Users
Territories as Units to Group Resources for Functions
Application Modules That Use Territories
Territory Types for Different Applications
Territory Attributes and Attribute Conditions
Territory Resources and Resource Access Types
Territory Rules Concurrent Program
Using Calendar for Appointments
Defining Calendars
Assigning Shifts to Calendars
Assigning Resources to Calendars
Task Management Business Flow
Task Resources and Time Dependencies
Creating Standalone and Contextual Tasks
Creating and Using Task Template Groups
Defining Task Types and Priorities
Defining Task Statuses and Task Status Transitions
Overview of Task Security
Notes as Supplementary Information for Objects
Regular and Large Notes
Creating Notes and Adding Attachments to Notes
Creating Note Types
Notes Data Security
Assignment Manager
Assigning Ownership to Tasks and Documents
Assigning Resources to Tasks and Documents
Viewing Assigned Resource in Chart and Table Form
Unassisted and Assisted Assignments
Automatic and Assisted Assignment Process Steps
Escalation Manager
Proactive and Reactive Escalations
Manually Creating Escalation Documents
Assigning Resources and Contacts to Escalations
Closing and Re-Opening Escalations
Defining Escalation Statuses, Levels, and Reason Codes
Business Rules Monitor
Defining Business Rules for Automatic Detection of Specific Conditions
Defining the Objects to Be Generated When Conditions Detected
Starting the Required Workflow Processes
Starting the Business Rule Monitor Process
Accessing the Generated Notifications
Interaction History
Logging Interactions and Activities with Customers
Viewing and Filtering Interaction History Data
Defining Outcomes, Results, Reasons, and Wrap Ups
One-to-One Fulfillment
Automatic Process for Sending Information to Customers
Overview of Marketing Use of Fulfillment Requests
Defining Fulfillment Servers
Creating Agent Groups
Creating Content Types and Cover Letters
Starting Fulfillment Servers
Viewing Fulfillment Request History


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