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R12 Oracle Field Service Fundamentals


R12 Oracle Field Service Fundamentals

Edition 1.0

Now you can study at home by your self and
get certified.

Oracle Curriculum

These set teach you everything you need to know to become an Oracle R12 Certified Professional.

The tests are based directly from the information from these books

R12 Oracle Field Service Fundamentals




What you will learn:

In this course you will learn implementation considerations for products that help to manage a field service organization, including Oracle Field Service, Oracle Advanced Scheduler, and Oracle Spares Management. R12 Field Service Fundamentals is part of the Functional Implementer learning path and is designed to help you make strategic implementation decisions.




Learn to:



Summarize Field Service Integrations
Set Up and Use Field Service Resources
Set Up and Use the Field Service Dispatch Center
Set Up and Use the Field Service Advanced Scheduler
Set Up and Use the Field Service Technician Portal
Set Up and Use Spares Logistics



Course Objectives:



Explain the Dispatch to Debrief process
Describe Field Service and Summarize Field Service Integrations
Explain the Prerequisite Oracle E-Business Setups
Set Up Field Service Territories, Dispatchers, and Technicians
Set Up and Use the Field Service Dispatch Center
Set Up and Use the Field Service Advanced Scheduler
Set Up and Use the Field Service Technician Portal and Debrief
Set Up and Use Spares Logistics


Course Topics:



Overview of Dispatch to Debrief Process
Explaining the Service Request to Resolution Process
Explaining the Call Intake Process
Explaining the Dispatch to Debrief Process
Prerequisite E-Business Setups and Integration
Explaining Field Service
Explaining Field Service Integrations
Explaining Common Applications Components
Explaining Prerequisite E-Business Setups
Oracle Field Service - Territories, Dispatchers, and Technicians
Explaining Resources
Explaining Territories
Setting Up Field Service Territories
Setting Up Field Service Dispatchers
Setting Up Field Service Technicians
Setting Up and Using Oracle Field Service Dispatch Center
Explaining the Dispatch Center
Using the Dispatch Center
Setting Up the Dispatch Center
Setting Up and Using Field Service Advanced Scheduler
Explaining Advanced Scheduler
Using Advanced Scheduler
Setting Up Advanced Scheduler
Setting Up and Using Field Service Technician Portal and Debrief
Explaining the Field Service Technician Portal
Using the Field Service Technician Portal
Setting Up the Field Service Technician Portal
Setting Up and Using Oracle Spares Management - Spares Logistics
Explaining Spares Management
Explaining Spares Logistics
Returning Excess and Defective Parts
Manually Creating a Parts Requirement and Technician Order
Automatically Creating a Parts Requirement and Technician Order
Setting Up Spares Logistics

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