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R12 Oracle Service Contracts Fundamentals


R12 Oracle Service Contracts Fundamentals

Now you can study at home by your self and
get certified.

Oracle Curriculum

These set teach you everything you need to know to become an Oracle R12 Certified Professional.

The tests are based directly from the information from these books

       R12 Oracle Service Contracts Fundamentals

What you will learn:

R12 Oracle Service Contracts Fundamentals will show you how to use and implement Oracle Service Contracts. In this course, you will learn to create and manage service agreements, subscription agreements, warranties, and extended warranties using Oracle Service Contracts. You will also learn the setup steps required to implement this functionality and how these steps affect the contract authoring, management, and renewal processes.

The course includes both guided demonstrations and hands-on practices that teach both the using and implementation functionality. You will create different types of contracts and practice setup steps throughout the course.

Learn To:
Describe the service contract management process
Manage the contract lifecycle
Confirm E-Business Suite setups for Oracle Service Contracts
Set up Oracle Service Contracts
Explain contract billing
Generate contract renewals

Course Objectives:

Describe the service contract management process
Manage the negotiation process
Use the Administrator Workbench and explain the Customer Acceptance Portal
Manage the contract lifecycle
Set up global contracts defaults
Confirm E-Business Suite setups for Oracle Service Contracts
Map time units of measure
Set up statuses and operations
Set up processes and quality assurance checklists
Set up parties, roles, and sources
Set up standard coverage and subscription templates
Set up items
Perform additional setups
Describe billing and pricing
Generate contract renewals
Set up contract terms and contract templates

Course Topics:

Overview of the Service Contract Management Process
Author to Sign Service Contract Flow
Quote to Warranty / Extended Warranty Flow
Expiring Contract to Renewal Flow
Change or Terminate Contract Flow
Service Request to Resolution Flow
Contract Related Terms
Oracle Service Contracts in the E-Business Suite
Managing the Negotiation Process
Explaining the Negotiation Workflow
Using the Administrator Workbench and Explaining the Customer Acceptance Portal
Administrator Workbench
Customer Acceptance Portal
Managing the Contract Lifecycle
Mass Changes
Change Requests
Contract Versions
Returns and Credits
Contract Groups
Setting Up Global Contracts Defaults
Global Contracts Defaults
Confirming E-Business Suite Setups for Oracle Service Contracts
E-Business Setups for Oracle Service Contracts
Listing the Oracle Service Contracts Setup Steps
Oracle Service Contracts Setup Steps
Mapping Time Units of Measure
Mapping Time Units of Measure
Setting Up Statuses and Operations
Purpose of Statuses and Operations
Status and Status Type
Category and Operations
Allowable Operations for a Status
Status and Operations Setup
Setting Up Processes and Quality Assurance Checklists
Processes
Quality Assurance Checklist
Setting Up Parties, Roles, and Sources
Purpose of Parties, Roles, and Sources
Party and Contact Roles Codes
Role Sources
Contract Security
Setting Up Standard Coverage and Subscription Templates
Standard Coverage's
Subscription Templates
Setting Up Items
Usage Items
Subscription Items
Warranty Items
Service Items
Performing Additional Setups
Auto-numbering
Service Availability
Cotermination
Multi-Org Access Control
Applications Management Engine (AME)
Describing Billing and Pricing
Billing Schedules
Billing Levels
Billing Profiles
Service Contracts Billing
Pricing Service, Subscription, and Usage Items
Generating Contract Renewals
Automatic Renewals Setup
Manual Renewals
Renewal Consolidations
Setting Up Contract Terms and Contract Templates
Creation and Usage of Contract Terms and Contract Templates
Setting Up Profile Options
Profile Options

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